Privacy Policy

1 Information We Collect

When you browse our website, create an account, place an order or reach out to us, we may collect the following details:

• Name, mobile number and email address
• Billing and shipping address
• Order history, wishlist and enquiry details
• Payment confirmation details (we never store full card or UPI credentials)
• Design references or images you upload for custom jewellery requests
• Device, browser and usage information collected automatically

2 How We Use Your Data

Your information helps us serve you better. We use it to:

• Process and deliver your orders, including custom design requests
• Respond to enquiries made via our contact form or WhatsApp
• Share order updates, offers and festive collection launches, where you've opted in
• Improve our website, product range and showroom experience
• Comply with legal, tax and hallmarking record-keeping requirements

3 Cookies & Tracking

Our website uses cookies and similar technologies to remember your preferences, keep you signed in and understand how visitors use our site. You can disable cookies in your browser settings, though some features may not work as intended.

4 Sharing of Information

We do not sell your personal information. We may share limited data with:

• Trusted courier and logistics partners, solely to deliver your order
• Payment gateway providers, to process transactions securely
• Government or regulatory authorities, where required by law (e.g. hallmarking, GST)

5 Payment & Data Security

All online payments are processed through PCI-DSS compliant payment gateways. We use industry-standard encryption (SSL/TLS) to protect data transmitted through our website, and restrict internal access to customer information on a need-to-know basis.

6 Your Rights & Choices

You may, at any time:

• Request a copy of the personal data we hold about you
• Ask us to correct inaccurate information
• Opt out of marketing messages via WhatsApp, SMS or email
• Request deletion of your account, subject to legal record-keeping obligations

To exercise any of these rights, simply write to us using the contact details below.

7 Children's Privacy

Our website and services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children.

8 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page will always reflect the most recent revision.

9 Contact Us

If you have any questions about this Privacy Policy or how we handle your information, reach out to us anytime.