Is your jewellery hallmarked and certified?
Yes. All our gold jewellery is BIS Hallmarked, and every purchase comes with a certificate of purity along with a proper invoice for your records.
Where is your showroom located?
We're located at First Floor, Chawala Market, Raebareli Road, Telibagh, Lucknow. We're open Monday to Saturday, 10:00 AM – 8:00 PM.
How is the final price of a product calculated?
Price is based on the day's gold/silver rate, the exact weight of the piece, making charges and GST. Since metal rates fluctuate daily, the final amount is confirmed at the time of your order.
- Metal Value = Weight × Rate per gram
- Making Charge = % of metal value
- GST = applied on (Metal Value + Making Charge)
What payment methods do you accept?
We accept UPI, debit/credit cards, net banking and cash at the showroom. For website orders, payment is processed securely through our payment gateway.
Can I cancel my order after placing it?
Orders can be cancelled before they are dispatched. Please contact us on WhatsApp as soon as possible with your order details, and our team will assist you.
Can I get jewellery made from my own design?
Absolutely — use the "Upload Design" option on any product page to share a reference image along with your requirements. Our artisans will review it and get back to you with feasibility, pricing and timelines.
How long does a custom order take?
Custom pieces typically take 10–20 working days depending on design complexity, though this will always be confirmed with you before we begin crafting.
Do you offer free shipping?
Yes, we offer free shipping on orders above ₹10,000. For orders below this amount, applicable shipping charges will be shown before checkout.
How long does delivery take?
Ready-stock items are usually dispatched within 2–3 business days and delivered within 5–7 business days, depending on your location. Custom orders follow their own crafting timeline before dispatch.
What is your return policy?
We offer a 7-day return window from the date of delivery for unused items in original packaging with invoice and hallmark certificate intact. Custom or made-to-order pieces are not eligible for return unless defective. Read our full
Return & Refund Policy for details.
How long does a refund take?
Once your returned item clears our quality check, refunds are typically processed within 7–10 business days to your original payment method.
How should I care for my jewellery?
A few simple habits go a long way:
- Store pieces separately in soft pouches to avoid scratches
- Remove jewellery before swimming, bathing or applying perfume/lotion
- Clean gently with a soft cloth; avoid harsh chemicals
- Get gemstone settings checked periodically by our team
Do you offer cleaning or repair services?
Yes, visit our showroom and our in-house artisans will be happy to clean, polish or repair your jewellery, including pieces not originally purchased from us.
